Refunds can be requested within 14 days of the date of despatch, and exchanged within 30 days from the date of despatch. If you choose to exchange your item outside of the 14-day refund policy, a refund will not be offered for the exchanged item unless the product is faulty. Items are only accepted for return with original packaging and security tags and labels intact.
Bespoke or personalised items or any pieces of jewellery where a precious diamond or gemstone is selected along with a bespoke ring mount these items are personalised and bespoke and not eligible for returns or refunds.
Please note, orders paid using PayPal, Interest Free Credit or purchased via an in-store devices (Kiosk or Tablet) can only be refunded once received back at our Head Office (Yarm). Our showrooms will happily take receipt of your items and arrange for them to be securely sent free of charge to our Head Office for
Unfortunately, we cannot accept returns of earrings or cleaning products if the tamper proof packaging has been opened. This is for hygiene reasons and doesn't affect your statutory rights. We cannot accept items that have been engraved, personalised or altered. Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse.
Please be aware that refunds for purchases made using 3rd party tender types e.g. T.H March insurance cards, may not be possible on the same day. If this is the case, our showroom or customer experience teams will advise you and keep you updated with progress.
Except in relation to faulty or incorrectly supplied goods, where your statutory rights are unaffected, personalised goods made to a customer's specifications
may not be returned. When your item is a special ordered large item, we do not keep stock of this item and we will raise an order through a supplier direct to
you. In such cases you may not be able to return your goods if they are unwanted, however if you experience problems with your goods or order then please contact us.
By Request Items: Except in relation to faulty or incorrectly supplied goods, where your statutory rights are unaffected, goods made by request may not be
returned. We do not keep stock of these items and we will raise an order through a supplier direct to you. In such cases you may not be able to return your goods if they are unwanted, however if you experience problems with your goods or order then please contact us.
Please Note: When processing your return, we may need to speak with you before we are able to complete the process. If we are unable to contact you within 14 days of receiving your item(s), we will return it to the delivery address linked to the order.
COMPLIMENTARY UK DELIVERY
Beautifully packaged jewellery securely delivered to your door
Call us on 01642 449922. We are available Tuesday to Friday 9am to 5pm & Sunday 10am to 4pm (closed on a Monday)
Visit our Yarm boutique or find us in store at 1st Floor Fenwick Newcastle
Quality, expertise and service satisfaction assured